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how_to_win_friends_and_influence_people [2015/06/07 18:29] (current)
tkbletsc created
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 +====== Principles from “How to Win Friends and Influence People” ======
 +By Dale Carnegie, 1936.
  
 +[[http://​terrorbytes.org/​leadership/​carnegie.html|Full text here]].
 +
 +===== Fundamental Techniques in Handling People =====
 +
 +  - Don't criticize, condemn or complain.
 +  - Give honest and sincere appreciation.
 +  - Arouse in the other person an eager want.
 +
 +===== Six ways to make people like you =====
 +
 +  - Become genuinely interested in other people.
 +  - Smile.
 +  - Remember that a person'​s name is to that person the sweetest and most important sound in any language.
 +  - Be a good listener. Encourage others to talk about themselves.
 +  - Talk in terms of the other person'​s interests.
 +  - Make the other person feel important – and do it sincerely.
 +
 +===== Twelve Ways to Win People to Your Way of Thinking =====
 +
 +  - The only way to get the best of an argument is to avoid it.
 +  - Show respect for the other person'​s opinions. Never say, "​You'​re wrong."​
 +  - If you are wrong, admit it quickly and emphatically.
 +  - Begin in a friendly way.
 +  - Get the other person saying "yes, yes" immediately.
 +  - Let the other person do a great deal of the talking.
 +  - Let the other person feel that the idea is his or hers.
 +  - Try honestly to see things from the other person'​s point of view.
 +  - Be sympathetic with the other person'​s ideas and desires.
 +  - Appeal to the nobler motives.
 +  - Dramatize your ideas.
 +  - Throw down a challenge.
 +
 +===== Be a Leader: How to Change People Without Giving Offense or Arousing Resentment =====
 +
 +  - Begin with praise and honest appreciation.
 +  - Call attention to people'​s mistakes indirectly.
 +  - Talk about your own mistakes before criticizing the other person.
 +  - Ask questions instead of giving direct orders.
 +  - Let the other person save face.
 +  - Praise the slightest improvement and praise every improvement. Be "​hearty in your approbation and lavish in your praise.
 +  - Give the other person a fine reputation to hve up to.
 +  - Use encouragement. Make the fault seem easy to correct.
 +  - Make the other person happy about doing the thing you suggest
how_to_win_friends_and_influence_people.txt · Last modified: 2015/06/07 18:29 by tkbletsc